Marine Deals Help Centre
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The current lead time for query responses and order dispatch is 3-4 business days.
Knowledge base
About Accounts
Account FAQs
6
How do I register or login to my account?
I forgot my password, what should I do?
I keep getting "invalid email" when I try to login, what should I do?
How do I change my shipping address in my account?
How do I update the credit card details I saved in my account?
See all 6 articles
Payment & Ordering
Payment & Ordering FAQs
9
I need advice with a product - can you help me?
What's the difference between 'In-stock Products' and 'In Stock with Supplier'?
How can I pay for my order?
Do you accept layby?
I want to place an order and pick it up, can I pay upon collection?
See all 9 articles
Pick Up, Shipping & Delivery
Picking Up Orders FAQs
3
Can I pick-up my order?
Can someone else pick up my order for me?
I can't pick up my order, can I have it shipped instead?
Shipping Orders FAQs
12
How much does it cost to ship my order?
Which couriers do you use?
How long does it take to ship my order?
What's the status of my order?
Why hasn't my order been shipped yet?
See all 12 articles
Delivery of Orders FAQs
7
How do I track my order?
How long does it take for me to receive my items?
My tracking number looks like it's stuck?
What if I'm not home when the package arrives?
Can you follow up my parcel with the courier?
See all 7 articles
Returns & Warranty
Returns & Warranty FAQs
8
How do I return my item?
How can I make a Warranty Claim?
I've changed my mind about a product I've ordered, can I return it?
I've received a faulty item - what should I do?
I've received the wrong item - what should I do?
See all 8 articles
Refund Policy
Refund Policy FAQs
3
I've changed my mind about my order, can I return it for a refund?
How soon will I get my refund?
I still haven't seen the refund back in my account - what should I do?
Vouchers & Promo Codes
Voucher & Promo Codes FAQs
4
Where do I put my voucher code?
Can I use multiple codes in one order?
My code is not working - what should I do?
Can you re-activate an expired voucher code?
VIP Club
VIP Club FAQs
8
How do I become a VIP member?
What do I get from being a VIP member?
How do I earn points?
Do points expire?
How do I redeem my points?
See all 8 articles
Showroom
Showroom FAQs
7
Where's your showroom located?
What time is the showroom open?
Are you open on weekends / public holidays?
Can I get the website price even if I buy it from the shop?
What products are available at the shop?
See all 7 articles
