Account FAQs 6

• How do I register or login to my account?
• I forgot my password, what should I do?
• I keep getting "invalid email" when I try to login, what should I do?
• How do I change my shipping address in my account?
• How do I update the credit card details I saved in my account?

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Payment & Ordering FAQs 8

• I need advice with a product - can you help me?
• What's the difference between 'In-stock Products' and 'In Stock with Supplier'?
• How can I pay for my order?
• I want to place an order and pick it up, can I pay upon collection?
• Can I still cancel my unshipped order?

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Shipping Orders FAQs 0

Delivery of Orders FAQs 0

Picking Up Orders FAQs 0

Pick Up, Shipping & Delivery of Orders FAQs 22

• Will I get my order before Christmas?
• Can I pick-up my order?
• Can someone else pick up my order for me?
• I can't pick up my order, can I have it shipped instead?
• How much does it cost to ship my order?

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Returns & Warranty FAQs 9

• Product returns, faulty products, change of mind, exchanges
• Marine Deals Warranty Policy - how do I make a claim?
• Warranty and Returns on 'Second' Products
• Our obligations to you under the Consumer Guarantees Act (and your obligations to us)
• I want to change the size of the product I received.

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Refund Policy FAQs 3

• I've changed my mind about my order, can I return it for a refund?
• How soon will I get my refund?
• I still haven't seen the refund back in my account - what should I do?

Voucher & Promo Codes FAQs 3

• Where do I put my voucher code?
• Can I use multiple codes in one order?
• My code is not working - what should I do?

VIP Club FAQs 8

• How do I become a VIP member?
• What do I get from being a VIP member?
• How do I earn points?
• Do points expire?
• How do I redeem my points?

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Showroom FAQs 7

• Where's your showroom located?
• What time is the showroom open?
• Are you open on weekends / public holidays?
• Can I get the website price even if I buy it from the shop?
• What products are available at the shop?

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Product Care FAQs 50

• Congratulations on your new Fishing Reel. Here is how to look after it.
• Reel Care: How to Keep Your Fishing Reel in Top Condition
• Is my fishing reel waterproof?
• Clip-On Portable Electric Reel Battery Tips
• Graphite Rod Care - and why they break.

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Product Care Follow Ups 4

• It has been a year since you purchased your beacon. Time to have a quick check.
• It has been a year since you purchased your Flares. Time to have a quick check.
• It has been a year since you purchased your life jacket. Time to have a quick check.
• It has been a year since you purchased your Extinguisher. Time to have a quick check.