Marine Deals Help Centre
The current lead time for query responses and order dispatch is 3-4 business days.

Shipping Orders FAQs

How much does it cost to ship my order?
Shipping rates include GST and are based on volume and weight. Multiple items usually don't increase freight charges. Please note that larger items lik...
Thu, 24 Jun, 2021 at 3:47 PM
Which couriers do you use?
CourierPost - Standard Items Standard items within New Zealand are shipped using CourierPost. We love CourierPost. Not only are they real fast but they ...
Wed, 9 Jun, 2021 at 7:05 PM
How long does it take to ship my order?
Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Trac...
Wed, 8 Dec, 2021 at 2:16 PM
What's the status of my order?
You can check the status of your order using the Order Tracking tool. You just need to enter your order number and last name. What does the Status of my...
Mon, 17 Aug, 2020 at 5:58 PM
Why hasn't my order been shipped yet?
Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Trac...
Wed, 8 Dec, 2021 at 2:16 PM
I entered an incorrect shipping address, how can I change it?
If we've already dispatched your item and have provided the tracking number, you will need to Request for a Redirect by contacting the courier. You can...
Wed, 8 Dec, 2021 at 2:21 PM
Will I get my order before Christmas?
With Christmas just around the corner, our team is working hard to get your order delivered to you in time for December the 25th!  Place your orders onl...
Wed, 8 Dec, 2021 at 2:32 PM
Do you deliver to P.O. Boxes?
Yes! If you’re not going to be on hand to take delivery and you have a PO Box - we encourage you to use it.
Mon, 29 Apr, 2019 at 10:39 AM
Do you ship to Australia?
Please see our Australian website if you want your order delivered to Australia.
Wed, 9 Jun, 2021 at 7:12 PM
Do you ship to my country?
Yes! We ship to pretty much every country in the world using DHL who are very fast and extremely reliable. Almost all deliveries are received within a w...
Wed, 9 Jun, 2021 at 7:13 PM