It's rare, but sometimes things go wrong. If the product you have is faulty, just fill out our Returns Form. This gives us the info we need to resolve the issue quickly. We'll either repair or replace it for you.

• You received the incorrect item

• Something is missing 

• Your order arrived damaged 

Important Note: Check your order confirmation email if an item seems missing. If it says "Usually ships...", it will be sent separately within that timeframe. We ship "In Stock" items immediately and send "Ships at a later date" items later.

If something is damaged or missing, take photos of the packaging so we can check with the couriers.

Fill out the Returns Form, and we'll fix it ASAP. 

Changing the Size

No problem. Just return the wrong size to us, and we will issue you a credit. You are then free to reorder the correct size.

If you’re in a hurry, feel free to reorder the correct one and return the original at the same time. This will get you the right size faster and let you take advantage of any sale prices.

✅It's unused and in its original packaging.

✅You have proof of purchase.

✅You bought it intending to keep it.

Please note: Some items can't be returned, like:

• Perishable goods (e.g., food, bait)

• Masks, goggles, and swimwear

• Copyright infringement products (e.g., software, DVDs)

• Airtime credits and SIM cards

• Cut products (e.g., rope, chain, edging)    

Changing Your Mind 

Changed your mind about a purchase? That's okay! You can return it within 30 days for an exchange, store credit, or refund, as long as:

✅It's unused and in its original packaging.

✅You have proof of purchase.

✅You bought it intending to keep it.

Please note: Some items can't be returned, like:

• Perishable goods (e.g., food, bait)

• Masks, goggles, and swimwear

• Copyright infringement products (e.g., software, DVDs)

• Airtime credits and SIM cards

• Cut products (e.g., rope, chain, edging)

Restocking Fees

Get in touch with us by submitting a request. Let us know you’d like to return an item.

Please include your order number and the reason for the return. We’ll review your request and send you the return instructions. 

Pack the item, including all original packaging and accessories. 

Go to your nearest post shop and drop off the item. Once the return is completed, you will receive a confirmation from us.

Can I return an item to a physical store? 

Yes, you can. We're less busy during the week, so it might be quicker to process your return then. But you can drop it off anytime, and we'll process it as soon as possible.

How long does it take to process a return? 

We will let you know soon after we receive your return. Processing usually takes 7-14 business days, but it can be longer during busy periods or when we need to wait for a response from the supplier. We'll email you as soon as we have an answer.

You can also track the status of your return using our Product Returns Tracking Tool.