Marine Deals Help Centre

Returns & Warranty FAQs

How do I return my item?
We have an easy returns process. Just follow these steps: 1) Place the item back into its original packaging. 2) Fill out the Return Request form. 3) ...
Tue, 15 Sep, 2020 at 4:23 PM
What's the status of my product return?
You can track the status of your product return by using our Product Returns Tracking Tool. You need your RMA Reference # and the email address you used to ...
Fri, 4 Sep, 2020 at 12:39 PM
I've changed my mind about a product I've ordered, can I return it?
Yes! If you change your mind about an item that you've recently purchased, you can return it to us, and we'll offer you an exchange, store credit/...
Tue, 15 Sep, 2020 at 4:32 PM
I've received a faulty item - what should I do?
If you received an item that's faulty, please fill out this Returns Form. Once we receive your request, our Returns Team will assess the informatio...
Thu, 3 Sep, 2020 at 6:54 PM
I've received the wrong item - what should I do?
While this happens very rarely, if you receive a different item from what you ordered, then please fill out this Returns Form so we can put it right immedia...
Tue, 15 Sep, 2020 at 4:34 PM
I've received my order but there are missing items - what should I do?
Please check your order confirmation email for the stock availability message of the item. If it has a "Usually ships..." message, it will be ship...
Thu, 6 Jun, 2019 at 2:10 PM
How long does it take to replace or return my item?
We aim to process all returns within 7-14 days from the date it's received back at the warehouse. The number of days may vary however depending on ...
Fri, 4 Sep, 2020 at 12:36 PM