Marine Deals Help Centre

Returns & Warranty FAQs

How do I return my item?
We have an easy returns process. Just follow these steps: 1) Place the item back into its original packaging. 2) Fill out the Return Request form. 3) ...
Tue, 15 Sep, 2020 at 4:23 PM
How can I make a Warranty Claim?
If you wish to return your product or require a replacement then the FASTEST way is to lodge a request. Once your request is lodged we will check our record...
Wed, 9 Jun, 2021 at 6:39 PM
I've changed my mind about a product I've ordered, can I return it?
Yes! If you change your mind about an item that you've recently purchased, you can return it to us, and we'll offer you an exchange, store credit/...
Thu, 20 Jan, 2022 at 8:47 AM
I've received a faulty item - what should I do?
If you received an item that's faulty, please fill out this Returns Form. Once we receive your request, our Returns Team will assess the informatio...
Thu, 3 Sep, 2020 at 6:54 PM
I've received the wrong item - what should I do?
While this happens very rarely, if you receive a different item from what you ordered, then please fill out this Returns Form so we can put it right immedia...
Tue, 15 Sep, 2020 at 4:34 PM
I've received my order but there are missing items - what should I do?
Please check your Order Confirmation email for the stock availability message of the item. If it has a "Usually ships..." message, it will be ship...
Wed, 8 Dec, 2021 at 2:48 PM
What's the status of my product return?
You can track the status of your product return by using our Product Returns Tracking Tool. You need your RMA Reference # and the email address you used to ...
Fri, 4 Sep, 2020 at 12:39 PM
How long does it take to replace or return my item?
We aim to process all returns within 7-14 days from the date it's received back at the warehouse. The number of days may vary however depending on ...
Fri, 4 Sep, 2020 at 12:36 PM
Warranty and Returns on 'Second' Products
Marine Deals occasionally puts up items for sale that are considered seconds, shop marked or otherwise 'used' products. These are sold 'a...
Wed, 15 Jun, 2022 at 8:25 AM