Marine Deals Help Centre

Returns & Warranty FAQs

Marine Deals Warranty Policy - how do I make a claim?
At Marine Deals, we stand behind the quality of our products. This warranty policy outlines your rights and our commitment to ensuring your satisfaction. ...
Thu, 15 Aug, 2024 at 4:50 PM
How do I return my item?
We have an easy returns process. Just follow these steps: 1) Place the item back into its original packaging. 2) Fill out the Return Request form. 3) ...
Wed, 24 Apr, 2024 at 1:49 PM
I've received a faulty item - what should I do?
If you received an item that's faulty, please fill out this Returns Form. Once we receive your request, our Returns Team will assess the information...
Thu, 22 Jun, 2023 at 1:41 PM
I've received the wrong item - what should I do?
While this happens very rarely, if you receive a different item from what you ordered, then please fill out this Returns Form so we can put it right immedia...
Tue, 15 Sep, 2020 at 4:34 PM
I've received my order but there are missing items - what should I do?
Please check your Order Confirmation email for the stock availability message of the item. If it has a "Usually ships..." message, it will be ship...
Wed, 8 Dec, 2021 at 2:48 PM
Our Hassle-Free Return Policy - can I return a product if I have changed my mind?
Changed your mind about a purchase? No worries! We offer returns within 30 days of purchase for an exchange, store credit, or refund, provided that: The i...
Fri, 16 Aug, 2024 at 8:13 AM
Warranty and Returns on 'Second' Products
Marine Deals occasionally puts up items for sale that are considered seconds, shop-marked or otherwise 'used' products. You can find them over h...
Wed, 28 Jun, 2023 at 2:23 PM
Our obligations to you under the Consumer Guarantees Act (and your obligations to us)
We take our obligations under the Consumer Guarantees Act (CGA) very seriously. We want to do right by our customers and ensure they spend more time doing w...
Tue, 7 May, 2024 at 4:50 PM
What's the status of my product return?
You can track the status of your product return by using our Product Returns Tracking Tool. You need your RMA Reference # and the email address you used to ...
Tue, 27 Jun, 2023 at 4:43 PM
How long does it take to replace or return my item?
Our goal is to handle returns promptly, typically within 7-14 days from the time we receive them at our warehouse.  However, keep in mind that processin...
Tue, 27 Jun, 2023 at 4:43 PM