Marine Deals Help Centre

Returns & Warranty FAQs

How do I return an item?
Returns Made Easy Want to return something? No worries, it happens! Here's the lowdown: Faulty Products It's rare, but sometimes th...
Wed, 7 Oct, 2026 at 2:46 PM
Marine Deals Warranty Policy - how do I make a claim?
  On this page:  Your Rights Supplier Warranty Making a Claim Returns and Replacements Remedies: The Nitty Gritty Returning Goods for a Check In-...
Wed, 7 Oct, 2026 at 2:51 PM
Warranty and Returns on 'Second' Products
Marine Deals occasionally puts up items for sale that are considered seconds, shop-marked or otherwise 'used' products. You can find our se...
Wed, 7 Oct, 2026 at 2:55 PM
Our obligations to you under the Consumer Guarantees Act (and your obligations to us)
We take our obligations under the Consumer Guarantees Act (CGA) very seriously. We want to do right by our customers and ensure they spend more time doing w...
Wed, 7 Oct, 2026 at 3:15 PM
I want to change the size of the product I received.
No worries! Here's everything you need to know about exchanging for a different size. What's changed about your exchange process? Why s...
Wed, 7 Oct, 2026 at 3:29 PM
What's the status of my product return?
Track Your Return  You can track the status of your product return by using our Product Returns Tracking Tool. You need your RMA Reference # and th...
Wed, 7 Oct, 2026 at 3:33 PM
All equipment requires regular inspection and maintenance.
Much like a motor vehicle, any machine or equipment you use regularly will require periodic inspection and potential maintenance to ensure it functions prop...
Wed, 7 Oct, 2026 at 3:37 PM
G. Loomis Warranty & Xpeditor Service
G. Loomis rods are covered by a limited lifetime warranty against non-conformities in workmanship and materials for the original owner's life.  Sale...
Fri, 26 Aug, 2022 at 2:05 PM
PENN Warranty
All PENN reels purchased in New Zealand on or after 1 July 2022 come with a limited manufacturer’s warranty for a period of 10 years from the date of p...
Wed, 7 Oct, 2026 at 3:41 PM