Marine Deals Help Centre
The current lead time for query responses and order dispatch is 3-4 business days.

Delivery of Orders FAQs

How do I track my order?
You can track the status of your order using the Order Tracking tool. And once we've shipped out your order, you'll receive a shipping confirmatio...
Fri, 7 Jun, 2019 at 1:16 AM
How long does it take for me to receive my items?
Your items are usually dispatched within 24 hours of placing your order, and 95% of orders placed before 3pm are dispatched the same day. Most orders are re...
Wed, 8 Dec, 2021 at 2:36 PM
My tracking number looks like it's stuck?
Due to an unprecedented demand, please be aware that our courier partners have informed us of delays with deliveries. Please allow at least 10 business days...
Wed, 8 Dec, 2021 at 2:38 PM
What if I'm not home when the package arrives?
No Signature Required If you selected “No Signature Required” when you placed your order, the courier driver will leave your package on your premises (o...
Mon, 6 May, 2019 at 9:12 PM
Can you follow up my parcel with the courier?
Due to an unprecedented demand, please be aware that our courier partners have informed us of delays with deliveries. Please allow at least 10 business days...
Wed, 8 Dec, 2021 at 2:39 PM
My tracking number says Delivered but I haven't received it - what do I do?
If the courier has marked your parcel as Delivered but you haven't received it, you will need to lodge an investigation with the courier. They will usu...
Wed, 8 Dec, 2021 at 2:43 PM
I haven't received my order - what's going on?
You can check the status of your order using the Order Tracking tool. You just need to enter your order number and last name. What does the Status of my...
Tue, 14 Dec, 2021 at 7:07 PM