Pick Up, Shipping & Delivery of Orders FAQs
Our warehouse Click and Collect service is available Monday to Friday 8:00am to 6:00pm, Saturday 8:00am to 5:00pm and Sunday 10:00am - 4:00pm (closed public...
Sun, 22 Oct, 2023 at 4:17 PM
Yes, please make sure they have a copy of your Order Confirmation email and valid IDs for verification.
Wed, 8 Dec, 2021 at 2:04 PM
If you can't pick up your and prefer to have it delivered, please let us know by Submitting a Query. We will need your complete shipping address and mob...
Wed, 8 Dec, 2021 at 2:07 PM
Shipping rates include GST and are based on volume and weight. Multiple items usually don't increase freight charges. Please note that larger items like...
Tue, 24 Oct, 2023 at 7:23 PM
Yes! We ship to pretty much every country in the world using DHL who are very fast and extremely reliable. Almost all deliveries are received within a w...
Wed, 9 Jun, 2021 at 7:13 PM
You can track the status of your order using the Order Tracking tool. And once we've shipped out your order, you'll receive a shipping confirmation ...
Fri, 7 Jun, 2019 at 1:16 AM
CourierPost - Standard Items Standard items within New Zealand are shipped using CourierPost. We love CourierPost. Not only are they real fast but they ...
Fri, 25 Aug, 2023 at 5:50 PM
Your items are usually dispatched within 24 hours of placing your order, and 95% of orders placed before 3pm are dispatched the same day. Most orders are re...
Fri, 7 Oct, 2022 at 9:42 AM
Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Trac...
Fri, 7 Oct, 2022 at 9:45 AM
If there has been no update to your tracking number after 7 business days, please let us know by Submitting a Query.
Fri, 7 Oct, 2022 at 2:23 PM