Marine Deals Help Centre

Pick Up, Shipping & Delivery of Orders FAQs

Can I pick-up my order?
Our warehouse Click and Collect service is available Monday to Saturday 8:00am to 5:00pm and Sunday 10:00am - 4:00pm (closed public holidays).
Wed, 10 Nov, 2021 at 8:06 PM
Can someone else pick up my order for me?
Yes, please make sure they have a copy of your Order Confirmation email and valid IDs for verification.
Wed, 8 Dec, 2021 at 2:04 PM
I can't pick up my order, can I have it shipped instead?
If you can't pick up your and prefer to have it delivered, please let us know by Submitting a Query. We will need your complete shipping address and mo...
Wed, 8 Dec, 2021 at 2:07 PM
How much does it cost to ship my order?
Shipping rates include GST and are based on volume and weight. Multiple items usually don't increase freight charges. Please note that larger items lik...
Mon, 11 Jul, 2022 at 7:31 PM
Do you ship to my country?
Yes! We ship to pretty much every country in the world using DHL who are very fast and extremely reliable. Almost all deliveries are received within a w...
Wed, 9 Jun, 2021 at 7:13 PM
How do I track my order?
You can track the status of your order using the Order Tracking tool. And once we've shipped out your order, you'll receive a shipping confirmatio...
Fri, 7 Jun, 2019 at 1:16 AM
Which couriers do you use?
CourierPost - Standard Items Standard items within New Zealand are shipped using CourierPost. We love CourierPost. Not only are they real fast but they ...
Wed, 9 Jun, 2021 at 7:05 PM
How long does it take for me to receive my items?
Your items are usually dispatched within 24 hours of placing your order, and 95% of orders placed before 3pm are dispatched the same day. Most orders are re...
Wed, 8 Dec, 2021 at 2:36 PM
How long does it take to ship my order?
Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Trac...
Wed, 8 Dec, 2021 at 2:16 PM
My tracking number looks like it's stuck?
Due to an unprecedented demand, please be aware that our courier partners have informed us of delays with deliveries. Please allow at least 10 business days...
Wed, 8 Dec, 2021 at 2:38 PM