Pick Up, Shipping & Delivery of Orders FAQs
Our warehouse Click and Collect service is available Monday to Saturday 8:00am to 5:00pm and Sunday 10:00am - 4:00pm (closed public holidays).
Wed, 10 Nov, 2021 at 8:06 PM
Yes, please make sure they have a copy of your Order Confirmation email and valid IDs for verification.
Wed, 8 Dec, 2021 at 2:04 PM
If you can't pick up your and prefer to have it delivered, please let us know by Submitting a Query. We will need your complete shipping address and mo...
Wed, 8 Dec, 2021 at 2:07 PM
Shipping rates include GST and are based on volume and weight. Multiple items usually don't increase freight charges. Please note that larger items lik...
Thu, 24 Jun, 2021 at 3:47 PM
Yes! We ship to pretty much every country in the world using DHL who are very fast and extremely reliable. Almost all deliveries are received within a w...
Wed, 9 Jun, 2021 at 7:13 PM
You can track the status of your order using the Order Tracking tool. And once we've shipped out your order, you'll receive a shipping confirmatio...
Fri, 7 Jun, 2019 at 1:16 AM
CourierPost - Standard Items Standard items within New Zealand are shipped using CourierPost. We love CourierPost. Not only are they real fast but they ...
Wed, 9 Jun, 2021 at 7:05 PM
Your items are usually dispatched within 24 hours of placing your order, and 95% of orders placed before 3pm are dispatched the same day. Most orders are re...
Wed, 8 Dec, 2021 at 2:36 PM
Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Trac...
Wed, 8 Dec, 2021 at 2:16 PM
Due to an unprecedented demand, please be aware that our courier partners have informed us of delays with deliveries. Please allow at least 10 business days...
Wed, 8 Dec, 2021 at 2:38 PM