Marine Deals Help Centre

Payment & Ordering FAQs

I need advice with a product - can you help me?
Sure! We have a dedicated group of product experts willing to help you with what you need. Please Submit a Query with the link to the product and what infor...
Tue, 29 Sep, 2026 at 4:58 PM
What's the difference between 'In-stock Products' and 'In Stock with Supplier'?
Both options are available on our website, but there's a difference in how quickly your order will be shipped. In Stock Products that are in s...
Tue, 29 Sep, 2026 at 5:04 PM
How can I pay for my order?
On the checkout page, you'll be able to see the different payment methods you can use to pay for your order.  Credit Card W use BNZ and DPS P...
Tue, 29 Sep, 2026 at 5:09 PM
I want to place an order and pick it up, can I pay upon collection?
All orders placed online need to be paid in full before they can be processed for collection. If you’d prefer to pay in-store, you’re welcome to visit our s...
Tue, 29 Sep, 2026 at 5:11 PM
Can I still cancel my unshipped order?
Please check your order status first to confirm whether your order has already been shipped or not. If it’s still being processed, you can ask us to update ...
Wed, 7 Oct, 2026 at 12:43 PM
Can I add/remove items from my order?
Please check the status of your order first to see if it’s still in process, being prepared, or if it has been shipped. If it's still being processed, y...
Wed, 7 Oct, 2026 at 12:48 PM
How can I view my order?
It’s easy to view your order. When you placed your order you will have received a confirmation email which gives a link to your order. Alternatively y...
Wed, 7 Oct, 2026 at 12:52 PM
What is your privacy policy?
Your privacy is important to us and we will not do anything to break your trust. We treat customer information as strictly confidential and so it is ne...
Wed, 7 Oct, 2026 at 12:54 PM