Account FAQs

• How do I register or login to my account?
• I forgot my password, what should I do?
• I keep getting "invalid email" when I try to login, what should I do?
• How do I change my shipping address in my account?
• How do I update the credit card details I saved in my account?

Payment & Ordering FAQs

• I need advice with a product - can you help me?
• What's the difference between 'In-stock Products' and 'In Stock with Supplier'?
• How can I pay for my order?
• Do you accept layby?
• I want to place an order and pick it up, can I pay upon collection?

Shipping Orders FAQs

Delivery of Orders FAQs

Picking Up Orders FAQs

Pick Up, Shipping & Delivery of Orders FAQs

• Can I pick-up my order?
• Can someone else pick up my order for me?
• I can't pick up my order, can I have it shipped instead?
• How much does it cost to ship my order?
• Do you ship to my country?

Returns & Warranty FAQs

• How do I return my item?
• How can I make a Warranty Claim?
• I've changed my mind about a product I've ordered, can I return it?
• I've received a faulty item - what should I do?
• I've received the wrong item - what should I do?

Refund Policy FAQs

• I've changed my mind about my order, can I return it for a refund?
• How soon will I get my refund?
• I still haven't seen the refund back in my account - what should I do?

Voucher & Promo Codes FAQs

• Where do I put my voucher code?
• Can I use multiple codes in one order?
• My code is not working - what should I do?
• Can you re-activate an expired voucher code?

VIP Club FAQs

• How do I become a VIP member?
• What do I get from being a VIP member?
• How do I earn points?
• Do points expire?
• How do I redeem my points?

Showroom FAQs

• Where's your showroom located?
• What time is the showroom open?
• Are you open on weekends / public holidays?
• Can I get the website price even if I buy it from the shop?
• What products are available at the shop?

Product Care FAQs

• Graphite Rod Care - and why they break.
• Caring for Multi-Piece Rods