Pick Up, Shipping & Delivery of Orders FAQs
With Christmas just around the corner, our team is working hard to get your order delivered to you in time for December the 25th! Place your orders onl...
Thu, 5 Dec, 2024 at 12:00 PM
Our warehouse Click and Collect service is available Monday to Friday 8:00am to 6:00pm, Saturday 8:00am to 5:00pm and Sunday 10:00am - 4:00pm (closed public...
Sun, 22 Oct, 2023 at 4:17 PM
Yes, please make sure they have a copy of your Order Confirmation email and valid IDs for verification.
Wed, 8 Dec, 2021 at 2:04 PM
If you can't pick up your order and prefer to have it delivered, please let us know by Submitting a Query. We will need your complete shipping address a...
Wed, 24 Apr, 2024 at 9:41 AM
Shipping rates include GST and are based on volume and weight. Multiple items usually don't increase freight charges. Please note that larger items like...
Tue, 7 May, 2024 at 10:00 AM
Yes! We ship to pretty much every country in the world using DHL who are very fast and extremely reliable. Almost all deliveries are received within a w...
Thu, 11 Apr, 2024 at 2:05 PM
You can track the status of your order using the Order Tracking tool. And once we've shipped out your order, you'll receive a shipping confirmation ...
Fri, 7 Jun, 2019 at 1:16 AM
CourierPost - Standard Items (New Zealand) Standard items within New Zealand are shipped using CourierPost. We love CourierPost. Not only are they real ...
Fri, 19 Jan, 2024 at 5:15 PM
Your items are usually dispatched within 24 hours of placing your order, and 95% of orders placed before 3pm are dispatched the same day. Most orders are re...
Fri, 7 Oct, 2022 at 9:42 AM
Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Trac...
Fri, 7 Oct, 2022 at 9:45 AM