Marine Deals Help Centre

Pick Up, Shipping & Delivery of Orders FAQs

Can I pick-up my order?
Our warehouse Click and Collect service is available during these days.
Wed, 7 Oct, 2026 at 1:00 PM
Can someone else pick up my order for me?
Have someone else pick up your order with a few simple requirements!
Wed, 7 Oct, 2026 at 1:02 PM
I can't pick up my order, can I have it shipped instead?
If you can't pick up your order and prefer to have it delivered, please let us know by submitting a query. 
Wed, 7 Oct, 2026 at 1:38 PM
How much does it cost to ship my order?
Shipping rates include GST and are based on volume and weight. Multiple items usually don't increase freight charges. Please note that larger items like...
Wed, 7 Oct, 2026 at 1:15 PM
Do you ship to my country?
 
Wed, 7 Oct, 2026 at 1:17 PM
How do I track my order?
You can track the status of your order using  the Order Tracking tool. Once we've shipped out your order, you'll receive  a shipping con...
Wed, 7 Oct, 2026 at 1:23 PM
Which couriers do you use?
We work with trusted courier partners to get your order to you, wherever you are.  New Zealand Standard Items Standard items within New Zealand ...
Wed, 7 Oct, 2026 at 1:25 PM
How long does it take for me to receive my items?
Standard Parcels Most items in our range Dispatched within 24 hours 95% of orders placed before 3pm are dispatched the same day. ...
Wed, 7 Oct, 2026 at 1:31 PM
How long does it take to ship my order?
Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Trac...
Wed, 7 Oct, 2026 at 1:32 PM
My tracking number looks like it's stuck?
If there has been no update to your tracking number after 7 business days, please let us know by Submitting a Query.
Wed, 7 Oct, 2026 at 1:37 PM