Your items are usually dispatched within 24 hours of placing your order, and 95% of orders placed before 3pm are dispatched the same day. Most orders are received the next day, and, addresses in rural areas usually receive their order the day after that.

If your order includes a Dangerous Goods, Bulky or Oversized item then they must be processed by a specialised courier. Please therefore allow an extra 1-7 days above the usual shipping time.

Special Advisory due to Covid-19 Measures:

Please be advised that due to very high demand, there are delays to courier delivery, CourierPost have issued this message: "Due to COVID-19 restrictions and increases in parcel volumes, we have delivery delays of up to 5 working days in and out of Auckland and 1 working day across the rest of NZ. If you are in Auckland please do not call unless your parcel has been delayed longer than 10 working days, or 5 working days for the rest of NZ." 

Orders shipped via TOLL Couriers and Aramex, please also expect a significant delay with delivery.