We want to make the returns process as easy as possible. Let us know what you want to know more about:




My product is faulty.

It's not ideal! Although very rare, sometimes we have a product that is faulty from new or develops the fault shortly after starting to use it. Either way, the quickest way to resolve the issue is to fill out this Returns Form.


This gives us the information we need to repair or replace the faulty product quickly. As soon as we receive your request, our Returns Team will review the information and contact you to resolve the issue.



I've received the wrong item, not enough items or damaged items.

If you receive a different item from what you ordered, are missing one, or have a damaged one, please fill out this Returns Form so we can fix it as soon as possible. For damaged or missing products, please take photos of the packaging in case we also need to chase up the couriers and ask them what happened! 


This gives us the information we need to start resolving the issue quickly. As soon as we receive your request, our Returns Team will look over the information and reach out to you so we can fix it as quickly as possible.


For items that seem to be missing, please check your Order Confirmation email for the stock availability message of the item. If it has a "Usually ships..." message, it will be shipped out to you later within that period. For example:



In other words, for orders that contain both "In Stock" and "Ships at a later date" items, we ship the "In Stock" items immediately and send a later shipment for the remaining items. 



I want to change the size of the product I received. 

What's changed about your exchange process?

We've made it faster and easier to get the right size! If you need a different size, reorder the correct one and return the original item simultaneously. This way, you'll get your replacement sooner and even take advantage of sale prices that might end before a traditional exchange can be processed.


Why should I reorder before returning?

Re-ordering upfront speeds up the process significantly. You'll receive the correct size much faster than waiting for us to receive your return and ship a replacement. Plus, you can ensure you get the item at the same price if it is a special offer.


What if I would prefer to wait for my refund?

No problems at all. You will be notified when the goods have been received, and the credit has been issued. You are then free to reorder in the size you want. Just note: limited-time specials may have already finished.


What if the item I need is out of stock when I reorder?

If the item is out of stock, you can still return the original item for a refund or store credit. We recommend that you contact our customer service team to ask about restock dates or alternative options.


Do I have to pay for return shipping?

Yes, you are responsible for the return shipping costs associated with a change-of-mind return (e.g., incorrect size).



Can I return a product if I have changed my mind?

Have you changed your mind about a purchase? No worries! We offer returns within 30 days of purchase for an exchange, store credit, or refund, provided that:


  • The item is unused and in its original packaging. This is different from using it for a little while, deciding you don't like it, and then returning it.
  • You have proof of purchase. We keep records, but so should you.
  • The purchase was made with the intention of keeping the item.


Please note:


  • The following items are non-returnable:
  • Perishable goods (e.g., food, bait)
  • Masks, goggles and swimwear
  • Copyright infringement products (e.g., software, DVDs)
  • Airtime credits and SIM cards
  • Cut products - i.e. rope, chain, edging



Restocking Fees

Do you charge restocking a fee?

Not if it's returned in new condition. For returns due to change of mind or incorrect sizing, we will charge a restocking if the product is returned and not unused and in its original packaging, with the original tags still attached. Consider this: Would you be happy to receive the product in the state you are returning it if you were paying full price? The fee will be 20% and deducted from your refund or store credit.


There is no fee for returning faulty items.



Returns Process

How do I return an item?

It's easy! Visit our online returns portal. Please enter your order number and follow the instructions. Please pack the item securely, attach the label, and drop it off at your nearest post office or courier depot. Pre-registering your return means we already know what to do when it returns, speeding up the process considerably.


Can I return an item to a physical store?

You certainly can. We have reduced staff (and are often busier) on the weekends, so we will likely be able to process the return quicker during the week. However, you can still physically drop it off over the weekend, and we will process it first thing on Monday.


How long does it take to process a return?

You can expect to hear from us shortly after we receive your goods; however, at peak periods, once we receive your return, processing typically takes 7-14 business days. Depending on the outcome, you'll receive an email notification when your refund has been issued, or your store credit has been applied to your account.