Oh no! We appreciate it's frustrating - but occasionally, we get a new product that is faulty from new.
If you received a faulty item, we are keen to get it sorted as quickly as possible - so please create a return request on our website - https://www.marine-deals.com.au/ProductReturn/Return - you will need your order number and email address to start.
Once you have started the return - the more detail you can give us, the quicker we can process it for you. Please include:
- A clear description of what isn't working with the products - it will try to troubleshoot before returning
- Any photos of it might show the damage or fault (if applicable)
While this happens very rarely, if you receive a different item from what you ordered, please let us know immediately so we can put it right.
Create a return request on our website - https://www.marine-deals.com.au/ProductReturn/Return - you will need your order number and email address to start.
Physical Return of Products
If we need the goods back, we will email you a free shipping label so you can return the wrong item to us (at no additional cost). You can then choose to send your return parcel using ParcelPoint Drop-Off or Australia Post.
If you get stuck - email us at firstname.lastname@example.org - and we can help you through the process.