Marine Deals Help Centre

Returns & Warranty FAQs

START HERE - product returns, faulty products, change of mind, exchanges
We want to make the returns process as easy as possible. Let us know what you want to know more about: My product is faulty. I've received the wro...
Thu, 14 Nov, 2024 at 4:37 PM
I've received a faulty item - what should I do?
If you received an item that's faulty, please fill out this Returns Form. Once we receive your request, our Returns Team will assess the information...
Thu, 22 Jun, 2023 at 1:41 PM
I've received the wrong item - what should I do?
While this happens very rarely, if you receive a different item from what you ordered, then please fill out this Returns Form so we can put it right immedia...
Tue, 15 Sep, 2020 at 4:34 PM
I've received my order but there are missing items - what should I do?
Please check your Order Confirmation email for the stock availability message of the item. If it has a "Usually ships..." message, it will be ship...
Wed, 8 Dec, 2021 at 2:48 PM
I want to change the size of the product I received.
What's changed about your exchange process? We've made it faster and easier to get the right size! If you need a different size, simply reorder th...
Thu, 14 Nov, 2024 at 11:24 AM
Can I return a product if I have changed my mind?
Changed your mind about a purchase? No worries! We offer returns within 30 days of purchase for an exchange, store credit, or refund, provided that: The i...
Thu, 14 Nov, 2024 at 11:17 AM
How do I return my item?
We have an easy returns process. Just follow these steps: 1) Place the item back into its original packaging. 2) Fill out the Return Request form. 3) ...
Wed, 24 Apr, 2024 at 1:49 PM
What's the status of my product return?
You can track the status of your product return by using our Product Returns Tracking Tool. You need your RMA Reference # and the email address you used to ...
Tue, 27 Jun, 2023 at 4:43 PM
How long does it take to replace or return my item?
Our goal is to handle returns promptly, typically within 7-14 days from the time we receive them at our warehouse.  However, keep in mind that processin...
Tue, 27 Jun, 2023 at 4:43 PM
Marine Deals Warranty Policy - how do I make a claim?
At Marine Deals, we stand behind the quality of our products. This warranty policy outlines your rights and our commitment to ensuring your satisfaction. ...
Fri, 8 Nov, 2024 at 4:23 PM