Marine Deals Help Centre

Returns & Warranty FAQs

How do I return my item?
We have an easy returns process. Just follow these steps: 1) Place the item back into its original packaging. 2) Fill out the Return Request form. 3) ...
Wed, 23 Aug, 2023 at 9:32 AM
How can I make a Warranty Claim?
If you wish to return your product or require a replacement then the FASTEST way is to lodge a request. Once your request is lodged we will check our record...
Wed, 9 Jun, 2021 at 6:39 PM
I've changed my mind about a product I've ordered, can I return it?
Yes! If you change your mind about an item that you've recently purchased, you can return it to us, and we'll offer you an exchange, store credit/vo...
Wed, 23 Aug, 2023 at 9:31 AM
I've received a faulty item - what should I do?
If you received an item that's faulty, please fill out this Returns Form. Once we receive your request, our Returns Team will assess the information...
Thu, 22 Jun, 2023 at 1:41 PM
I've received the wrong item - what should I do?
While this happens very rarely, if you receive a different item from what you ordered, then please fill out this Returns Form so we can put it right immedia...
Tue, 15 Sep, 2020 at 4:34 PM
I've received my order but there are missing items - what should I do?
Please check your Order Confirmation email for the stock availability message of the item. If it has a "Usually ships..." message, it will be ship...
Wed, 8 Dec, 2021 at 2:48 PM
What's the status of my product return?
You can track the status of your product return by using our Product Returns Tracking Tool. You need your RMA Reference # and the email address you used to ...
Tue, 27 Jun, 2023 at 4:43 PM
How long does it take to replace or return my item?
Our goal is to handle returns promptly, typically within 7-14 days from the time we receive them at our warehouse.  However, keep in mind that processin...
Tue, 27 Jun, 2023 at 4:43 PM
Warranty and Returns on 'Second' Products
Marine Deals occasionally puts up items for sale that are considered seconds, shop-marked or otherwise 'used' products. You can find them over h...
Wed, 28 Jun, 2023 at 2:23 PM
G. Loomis Warranty & Xpeditor Service
G. Loomis rods are covered by a limited lifetime warranty against non-conformities in workmanship and materials for the original owner's life.  Sale...
Fri, 26 Aug, 2022 at 2:05 PM