Marine Deals Help Centre

Returns & Warranty FAQs

I've changed my mind about a product I've ordered, can I return it?
Yes! If you change your mind about an item that you've recently purchased, you can return it to us, and we'll offer you an exchange, store credit/...
Mon, 6 May, 2019 at 8:07 PM
How do I return my item?
We have an easy returns process. Just follow these steps: 1) Place the item back into its original packaging. 2) Fill out the Return Request form. 3) ...
Tue, 9 Jul, 2019 at 2:45 PM
How long does it take to replace or return my item?
We aim to process all returns within 7-14 days from the date it's received back at the warehouse. The number of days may vary however depending on ...
Fri, 26 Apr, 2019 at 11:25 AM
I've received the wrong item - what should I do?
While this happens very rarely, if you receive a different item from what you ordered, then please email us straight away at: orders@marine-deals.co.nz so w...
Mon, 6 May, 2019 at 8:29 PM
I've received my order but there are missing items - what should I do?
Please check your order confirmation email for the stock availability message of the item. If it has a "Usually ships..." message, it will be ship...
Thu, 6 Jun, 2019 at 2:10 PM
I've received a faulty item - what should I do?
If you received an item that's faulty, please email us at orders@marine-deals.co.nz with your order number and the item that's not working along w...
Mon, 6 May, 2019 at 8:33 PM