Marine Deals Help Centre

Pick Up, Shipping & Delivery of Orders FAQs

What if I'm not home when the package arrives?
No Signature Required If you selected “No Signature Required” when you placed your order, the courier driver will leave your package on your premises (o...
Mon, 6 May, 2019 at 9:12 PM
What's the status of my order?
You can check the status of your order using the Order Tracking tool. You just need to enter your order number and last name. What does the Status of my...
Mon, 17 Aug, 2020 at 5:58 PM
Why hasn't my order been shipped yet?
Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Trac...
Fri, 7 Oct, 2022 at 9:47 AM
Can you follow up my parcel with the courier?
If there has been no update to your tracking number after 7 business days, please let us know by Submitting a Query.
Fri, 7 Oct, 2022 at 2:25 PM
I entered an incorrect shipping address, how can I change it?
If we've already dispatched your item and have provided the tracking number, you will need to Request for a Redirect by contacting the courier. You can ...
Fri, 25 Aug, 2023 at 5:49 PM
My tracking number says Delivered but I haven't received it - what do I do?
If the courier has marked your parcel as Delivered but you haven't received it, you will need to lodge an investigation with the courier. They will usua...
Wed, 8 Dec, 2021 at 2:43 PM
Do you deliver to P.O. Boxes?
Yes! If you’re not going to be on hand to take delivery and you have a PO Box - we encourage you to use it.
Mon, 29 Apr, 2019 at 10:39 AM
Do you ship to Australia?
Please see our Australian website if you want your order delivered to Australia.
Wed, 9 Jun, 2021 at 7:12 PM
How much does it cost to ship to my country?
Shipping costs are calculated at check out according to destination country and weight.
Wed, 9 Jun, 2021 at 7:14 PM
Do I have to pay import taxes / duties?
Possibly, depending on the laws of your country. If any duty or import taxes do apply to your order, then DHL will contact you once the order arrives in you...
Wed, 9 Jun, 2021 at 7:14 PM