Marine Deals Help Centre

Warranty & Returns FAQs

I have a problem with my order - what should I do? Faulty products. Wrong products.
Faulty Items Oh no! We appreciate it's frustrating - but occasionally, we get a new product that is faulty from new. If you received a faulty item,...
Mon, 27 Nov, 2023 at 9:31 AM
I've changed my mind about a product I've ordered, can I return it?
Yes! If you change your mind about an item that you've recently purchased, you can return it to us, and we'll offer you an exchange, store credit/vo...
Mon, 4 Dec, 2023 at 7:23 PM
I've received the wrong item - what should I do?
While this happens very rarely, if you receive a different item from what you ordered, then please email us straight away at: orders@marine-deals.com.au so ...
Mon, 4 Dec, 2023 at 7:45 PM
What's the status of my product return?
You can track the status of your product return by using our Product Returns Tracking Tool. You need your RMA Reference # and the email address you used to ...
Thu, 10 Jun, 2021 at 12:58 PM
How long does it take to replace or return my item?
We aim to process all returns within 7-14 days from the date it's received back at the warehouse. Depending on the nature of the fault (or return) ...
Tue, 13 Feb, 2024 at 12:40 PM
All equipment requires regular inspection and maintenance.
Much like a motor vehicle, any machine or equipment you use regularly will require periodic inspection and potential maintenance to ensure it functions prop...
Tue, 9 May, 2023 at 12:16 PM
Our obligations to you under the Consumer Guarantees Act (and your obligations to us)
We take our obligations under the Consumer Guarantees Act (CGA) very seriously. We want to do right by our customers and ensure they spend more time doing w...
Tue, 12 Dec, 2023 at 11:18 AM