Marine Deals Help Centre

Pick Up, Shipping & Delivery FAQs

Can I pick-up my order?
Our warehouse Click and Collect service is available Monday to Saturday 8:00am to 5:00pm and Sunday 10:00am - 4:00pm (closed public holidays). Covid Level 3...
Tue, 21 Sep, 2021 at 6:04 PM
How much does it cost to ship my order?
Shipping rates include GST and are based on volume and weight. Multiple items usually don't increase freight charges. Please note that larger items lik...
Thu, 24 Jun, 2021 at 3:47 PM
Which couriers do you use?
CourierPost - Standard Items Standard items within New Zealand are shipped using CourierPost. We love CourierPost. Not only are they real fast but they ...
Wed, 9 Jun, 2021 at 7:05 PM
How long does it take to ship my order?
Your items are usually shipped within 24 hours of placing your order for in-stock products. We’ll send you an email when we ship, and let you know the ‘Trac...
Wed, 9 Jun, 2021 at 6:55 PM
How long does it take for me to receive my items?
Your items are usually shipped within 24 hours of placing your order, and 95% of orders placed before 3pm are shipped the same day. Most orders are received...
Wed, 9 Jun, 2021 at 7:08 PM
What's the status of my order?
You can check the status of your order using the Order Tracking tool. You just need to enter your order number and last name. What does the Status of my...
Mon, 17 Aug, 2020 at 5:58 PM
How do I track my order?
You can track the status of your order using the Order Tracking tool. And once we've shipped out your order, you'll receive a shipping confirmatio...
Fri, 7 Jun, 2019 at 1:16 AM
Do you deliver to P.O. Boxes?
Yes! If you’re not going to be on hand to take delivery and you have a PO Box - we encourage you to use it.
Mon, 29 Apr, 2019 at 10:39 AM
What if I'm not home when the package arrives?
No Signature Required If you selected “No Signature Required” when you placed your order, the courier driver will leave your package on your premises (o...
Mon, 6 May, 2019 at 9:12 PM
Do you ship to Australia?
Please see our Australian website if you want your order delivered to Australia.
Wed, 9 Jun, 2021 at 7:12 PM